You can view the status of your order in 'Your Account' by logging into our website via the profile icon. This will allow you to monitor the progress of any orders you have placed. Please note, you may not be able to view your order status while it is being updated.

If you believe an item is missing, please contact our Customer Service team by emailing your query to hello@luxmeart.com with the order number and the missing item details. We will resolve the issue for you as quickly as we can.

We aim to provide our customers with art of the highest standard and quality. If you have received an item that has been damaged during transit, please contact our Customer Service team as soon as possible. We will require clear images of the item and your order number so we can guide you through the assessment process and help resolve the problem as swiftly as possible.

Unfortunately due to system constraints, we are unable to make any changes to your online order once it has been placed. This includes updating the address, cancelling the order and changing the delivery service. In the event the incorrect delivery address has been provided, please contact our Customer Service team promptly and they will attempt to redirect with Australia Post once your order has been dispatched. Please note, redirections are not guaranteed and your order may be delivered to the original address provided. Luxme Art is unable to refund or replace orders for unsuccessful redirections.

When your online purchase is complete, you will receive emails containing your order confirmation and delivery details. Please ensure that our emails are not filtered to spam. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time. If your tracking information hasn't updated over 3 business days, please contact our Customer Service team so that we can investigate your delivery further.

Luxme Art do not offer an Authority to Leave option. All deliveries will require a signature.

If you have placed an order with multiple items, depending on the quantity these items may be delivered separately under different tracking numbers. Each time your order is split, you will receive email notifications. For further information regarding your split order, you can log into 'Your Account' to view live status updates.

Unfortunately we are unable to offer change of mind returns or exchanges due to art pieces that have been specifically made to order. Please note our returns policy also applies to original art pieces due to the nature and precondition of the product. We apologise for any inconvenience caused.